Frequently Asked Questions
How should I care for and clean my jewelry?
To extend the life of your VEME pieces and maintain their luster, handle them with gentle care. Clean and polish with a soft, non-abrasive cloth. Store each piece separately to avoid scratches and maintain its condition. Avoid exposure to harsh chemicals.
Do you offer custom jewelry design services?
No, currently we do not offer bespoke custom jewelry designs tailored to your preferences and specifications.
Can I engrave a piece of jewelry?
No, currently we do not offer engraving services on our pieces.
How do I determine my ring size?
You can determine your ring size using our online ring size guide.
Can I resize my ring after purchase?
No, we currently do not offer ring resizing services. If your ring does not fit, please refer to our return policy. You may be eligible to return the ring if it meets the conditions outlined in our policy.
Are your jewelry pieces hypoallergenic?
Many of our pieces are designed to be hypoallergenic, using materials such as platinum plating and high-quality gold plating to minimize the risk of allergic reactions.
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and financing options through approved third-party providers.
Do you offer financing or payment plans?
Yes, we offer flexible financing and payment plans to make your purchase more manageable. Please contact us for more details.
How long will it take to receive my order?
Orders typically ship within 3-5 business days. You will receive a shipping confirmation email once your order is on its way.
Do you offer international shipping?
Currently, we only ship within the US. We plan to offer international shipping in the future. Please subscribe to our newsletter for updates on international shipping availability.
Can I track my order online?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress online.
What is your policy on lost or stolen packages?
We are not responsible for lost or stolen packages once they have been delivered.
What is your return and exchange policy?
We accept returns within 30 days of purchase. Please visit our return policy page for more details.
How do I return and/or exchange my order?
To return or exchange an order, please follow the instructions on our returns page.
What is your refund policy?
If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of receiving your order. Items must be in their original, unused condition with all original packaging and accessories. Products that have been worn, altered, or damaged will not be accepted for return. Refunds will be credited to the original method of payment within 7-10 business days of receiving and processing the returned item.
How do I initiate a return?
Fill out the Return Request Form to inform us of your intent to return the product. Please refer to our return policy page for specific details.
Do you offer direct exchanges?
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order for the item you would like instead.
What is your cancellation policy for subscriptions?
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there.
What is a pre-order?
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
Can I cancel a pre-order?
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel the order. Please see our returns policy for more details on returns and refunds.
What happens if a pre-order is delayed?
If a pre-order is delayed, we will notify you of the new expected fulfillment date. You have the option to cancel the pre-order if the delay does not meet your needs.
Will my subscription auto-renew?
Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it at any time through the links provided in your order confirmation emails.
How are payments handled for subscriptions and pre-orders?
For subscriptions, your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance. For pre-orders, we may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining payment at a future date when the product is available.
What is the European Union 14-day cooling-off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
What is your return shipping policy?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your item arrives safely back to us, as we cannot issue refunds for items lost in transit.
How do I contact customer support for refund-related queries?
If you have any questions regarding our refund policy or need assistance with a return, please contact us through our email customersupport@vemejewelry.com. We are here to help and ensure your experience with us is pleasant and satisfactory.
When will you restock?
We restock as frequently as we can. Please subscribe to our newsletter for updates.
Where can I find information on the current promotions?
To keep informed about VEME's sales and promotions, we suggest subscribing to our newsletter, as we regularly offer discounts and special offers throughout the year.
How do I contact customer service for further assistance?
You can contact our customer service team via email customersupport@vemejewelry.com or through our contact page on our website. We are here to assist you with any inquiries or concerns.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service immediately. We will arrange for a replacement or repair as soon as possible.